Privacy Policy WOW77 —
Your Data Fully Protected

WOW77 collects your personal information transparently and only when necessary to provide you with high-quality services. We believe that responsible data collection is the foundation of the trust you place in us. There are two main categories of information we collect:

A. Information You Provide Directly

• Full name as stated on official identification documents.
• National identity card number (MyKad) or passport number for KYC verification purposes.
• Date of birth to verify that you meet the minimum age requirement of 18 years.
• Active email address for account communications and important notifications.
• Mobile phone number for two-factor authentication (2FA) and customer support.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Current residential address, if required for additional verification purposes.

B. Information Collected Automatically

• IP address and general location data used for fraud detection and account security.
• Device type, operating system, and browser information you are using.
• Game session data, including date, time, game type, and wagering values.
• Transaction history, including deposits, withdrawals, claimed bonuses, and wins.
• Account activity logs such as login timestamps, settings changes, and platform interactions.

WOW77 upholds a firm commitment that your personal data will never be sold, rented, or traded to any party for profit. However, there are limited situations where we may share your information with trusted third parties, and this is done solely to enable our platform to function properly for your benefit.

Third parties who may receive your data:

• Licensed payment providers — such as FPX, Touch 'n Go, GrabPay, and other payment processors required to securely complete your deposit and withdrawal transactions.
• Game software providers — third-party providers supplying our gaming platform may receive session data required to process your gameplay.
• Technology service providers — companies that assist us with server operations, data processing, customer support, and platform analytics.
• Regulatory authorities and law enforcement — when required by law or a valid court order.
• Affiliated companies within the WOW77 group — for necessary internal operational purposes only, governed by equally strict privacy policies.

WOW77 invests seriously in the latest cybersecurity infrastructure to ensure your personal data is always protected against both external and internal threats. Our approach to data security is comprehensive and multi-layered, covering technical, operational, and organisational aspects.

Key security measures we implement include:

• End-to-end data encryption uses the latest TLS 1.3 protocol for all data communications.
• Two-factor authentication (2FA) available for all member accounts to add an extra layer of security.
• Intrusion Detection System (IDS/IPS) that monitors network traffic in real time to detect and block suspicious activity.
• Regular security audits conducted by independent cybersecurity experts to identify and address any system vulnerabilities.
• Automatic data backup performed daily to a separate, secure server location for disaster recovery.
• Mandatory security training for all WOW77 staff with access to members' personal data.

WOW77 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. We do not store data for longer than necessary.

• Active account data — retained for as long as your account remains active on the WOW77 platform.
• Financial transaction data — retained for a minimum of 7 years in accordance with anti-money laundering (AML) legal requirements in Malaysia.
• KYC and identity verification data — retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Communication and customer support logs — retained for 3 years for record-keeping and dispute resolution purposes.
• Game session data — retained for 2 years for responsible gaming and platform analytics purposes.
• Marketing data (with consent) — retained until you withdraw consent or request deletion.

Once the retention period expires or a valid deletion request is approved, your data will be securely deleted or anonymised using methods recognised by the information security industry.

WOW77 is an online entertainment platform exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

Should we discover that we have inadvertently collected personal data from a child without valid age verification, we will take immediate action to:

• Suspending the associated account immediately without prior notice.
• Securely deleting all personal data collected from the individual.
• Reporting the case to the relevant authorities where required by law.

Parents and guardians who believe their minor child has registered on the wow77 platform are encouraged to contact our support team immediately so we can take the appropriate action without delay.

If you have any questions, concerns, or complaints regarding how wow77 handles your personal data, or if you wish to exercise any of the rights outlined in this Privacy Policy, our team is ready to assist you.

We are committed to responding to every privacy-related inquiry within 3 working days. For more complex complaints or data access requests, the processing period is up to 30 calendar days from the date of receipt of your request.